IVR Phone Systems (Interactive Voice Response phone systems) are automated telephony systems that allow businesses to interact with callers through pre-recorded voice prompts and menus. The system uses voice recognition, touch-tone (DTMF) input, or both, to guide callers through a series of options and direct them to the appropriate department or service. IVR phone systems are widely used to streamline call management, improve customer service, and reduce the need for live agents in handling routine tasks.
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