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What does a voice logger do?
A voice logger is a hardware or software device which is used to store audio data in a computer’s hard drive or any such removable media. The audio information recorded by the voice logger usually comes from telephones, microphones, radios and other similar sources.
What is voice logger in call center?
The voice logger can record all agent calls so they can be reviewed later for formal quality assurance. Supervisors can also monitor calls in real time and provide feedback to agents that will help them improve immediately.
What device records your voice?
A digital recorder is a device that converts sound, such as speech, into a digital file that can be moved from one electronic device to another.
What is voice calling process?
Voice process jobs are the most common in customer care. It is the process of taking phone calls, responding to them, and resolving their issues. They can be part of an organization’s sales department or a call center. The job requires great listening skills as well as speaking skills.
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