🔹 Key Features of IVR for Call Centers:
- Automated Call Routing: Directs calls to the right department or agent.
- Multi-Language Support: Communicate with customers in their preferred language.
- 24/7 Availability: Works round-the-clock without breaks.
- Integration with CRM: Access customer data in real-time.
- Customizable Menus: Tailor the IVR tree to match business needs.
- Queue Management: Keeps customers informed and reduces call abandonment.
- Real-Time Reporting: Analyze call volumes, wait times, and more
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